Privacy Policy
At MOFIXO, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, services, or contact us for device repair.
1. Information We Collect
- Name, phone number, email address
- Device details (model, issue description, serial number if required)
- Address (for doorstep or pickup/drop services)
- Communication records (calls, WhatsApp messages, emails)
We do not collect any unnecessary or sensitive personal information.
2. How We Use Your Information
- Providing repair services for mobiles, MacBooks, iPads, Apple Watches, AirPods, tablets, and other devices
- Communicating service updates, repair status, and customer support
- Improving our services and customer experience
- Internal record keeping and legal compliance
We do not use your data for spam or unauthorized marketing.
3. Device Data & Privacy
- Technicians may access devices only for testing and repair purposes
- We do not intentionally access or misuse personal data like photos, videos, or messages
- Customers are advised to back up their data before submitting devices
- MOFIXO is not responsible for data loss due to existing device issues or unavoidable repair procedures
4. Data Sharing
We do not sell, rent, or trade your personal information.
- When required by law or legal authorities
- With trusted service partners strictly for service fulfillment
5. Data Security
We implement reasonable technical and organizational measures to protect your information. However, no digital transmission or storage system is 100% secure.
6. Same-Day Repair Disclaimer
Same-day repair services may be offered for selected devices and issues. This is not a guaranteed commitment and depends on device condition, part availability, and technical complexity.
7. Cookies & Website Usage
Our website may use basic cookies to enhance user experience and analyze traffic. These cookies do not collect personally identifiable information.
8. Your Consent
By using our website or services, you consent to this Privacy Policy and agree to the collection and use of information described above.
9. Changes to This Policy
MOFIXO reserves the right to update or modify this Privacy Policy at any time. Updates will be reflected on this page.
Contact Us
If you have any questions regarding this Privacy Policy or your data:
📞 MOFIXO Contact Number: 7906408926